Families visiting contact centre Jigsaw in Streatham, London, reflect the rich cultural and ethnic diversity of the capital. For many, English is not their first language and for some, an interpreter is needed. In addition, parents may not be particularly confident readers, especially of regulations, and some have learning difficulties.
To make the rules of using Jigsaw more straightforward to understand, St Michael’s created a short video for parents with clear instructions but warm, upbeat music. The downloadable information sheet has also been shortened and simplified to help parents understand the Do’s and Don’t of using the space.
Jigsaw Streatham is a supported and supervised centre run by St Michael’s Fellowship