About my centre

Firstly, the people you are meeting will want you to be safe and happy, even if it doesn’t seem like […]

It is perfectly normal to be unhappy with the services you are being provided with and you have the right […]

Sometimes a contact centre might be able to support your family in other places. It might be possible for you […]

For some families it might be possible to move on from the service and to be spending time with the […]

It is hard to say how long you might need to use a centre. For some families we hope that […]

When you meet with the centre before your first session (sometimes called a pre-visit) the staff will talk to you […]

Mum and dad will have a meeting with the centre before the first session. The centre will ask them not […]

The person you are having family time with should not be drunk. They will know this before the first session. […]

Whilst you are in family time the person who took you to the session may do a number of different […]

It is best to check with the centre whether you can take snacks. This will usually be ok though.

When you are about to start using a contact centre, we know that you will have many questions and be […]

If you are having supervised family time the staff will write a summary of what happened at the session. You […]