18 September 2020
What happens in contact centres? (advice for non-resident parents)
A contact centre is a safe place for children to spend time with people that they care about that they […]
11 August 2020
Why use a child contact centre or service?
Are you finding that conversations regarding your children’s arrangements result in arguments? Is it impossible to reach an agreement about […]
22 May 2020
How do centres support families to move on?
Child contact centres work on the basis that they are providing a short term stepping-stone in families’ lives. In most […]
22 May 2020
What are the qualifications of the people running the service?
Staff working at child contact centres will have appropriate qualifications and experience depending on the level of the role. If […]
22 May 2020
What happens if I apply to use a contact centre and my ex refuses to bring my children?
Without a court order in place, a contact centre referral is only successful where both parties are in agreement. Neither […]
22 May 2020
How often can I see my children at a contact centre?
This may be mentioned in a court order if contact is court ordered. This will also depend on the centre’s […]
22 May 2020
Do supported contact centres write reports for the courts?
Supported contact centres may be asked by family solicitors, social workers, mediators or the court to provide information on the […]
22 May 2020
Are staff members in centres disclosure and barring checked (DBS) ?
Yes, all new volunteers, staff and trustees at a child contact centre accredited by NACCC need to have an enhanced […]
22 May 2020
Are staff members in contact centres qualified?
Staff working at child contact centres will have appropriate qualifications and experience depending on the level of the role. If […]
22 May 2020
Why do some child contact centres charge more than others?
The price of child contact is often dependant on several factors and the cost can vary significantly. Elements that can […]
22 May 2020
Why do contact centres charge for their services?
Some contact centres are run as profit making businesses and others are run as charities. There are also some run […]
22 May 2020
Are the centre staff impartial?
All NACCC accredited child contact centres and the people who work in them, will work with you impartially. They are […]
