22 May 2020
My child and I have experienced domestic abuse – can we use a supported child contact centre?
Child contact centres will undertake a robust referral and risk assessment process to ascertain whether they can safely meet the […]
22 May 2020
Are there any books or websites that might help my child at this time?
You can encourage your child to look at the stories on our website in the children and young people section. […]
22 May 2020
I am currently using a NACCC-accredited centre – how do I make a complaint?
NACCC are a membership organisation, and the centres we accredit are run independently of NACCC and therefore have their own […]
22 May 2020
I am on a low income. Is there any help available to help cover the costs of using a child contact centre?
We are aware of a charity organisation called Turn2us, who advise on benefits and have recently opened what they call […]
22 May 2020
I have been ordered by the court to use a child contact centre but my child does not want to. What do I do?
Preparing children for the use of child contact centres is key to the service going well. Children will be experiencing […]
22 May 2020
I don’t speak to my ex. How can we sort out using a contact centre?
Either party can initiate a self-referral at a child contact centre. If you have contact details of your ex-partner the […]
22 May 2020
Who decides which contact centre we are going to use?
If you have been referred to a contact centre by a professional, they might be contractually obliged to refer you […]
22 May 2020
Do I need a court order to use a child contact centre?
You don’t have to have a court order to use child contact centre. You can set up contact direct by […]
22 May 2020
Do contact centres have to abide by court orders?
Orders made by the court usually provide instructions that are for parents to follow. Centres can be bound by court […]
22 May 2020
Can I refer myself?
Many of the child contact centres we accredit accept self-referrals. This means that either party can initiate a referral. However, […]
22 May 2020
How can the child contact centre scheme help me?
Are you finding that conversations regarding your children’s arrangements result in arguments? Is it impossible to reach an agreement about […]
22 May 2020
How do I report a concern about my child’s welfare?
If you are concerned that your child is at immediate risk of harm or abuse then you must ring 999 […]
