Venue details

Address (not for correspondence):
Crown Lodge, Crown Lane, Morden, Surrey, SM4 5BY

Opening hours

Days & Times: Mon-Fri 10.00am to 6.00pm. Sat & Sun 10.00am to 6.00pm

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact


Supervised contact assessment

Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supervised)

To make a referral,

Address: Cown Lodge, Crown Road, Morden, SM4 5BY,

Telephone: 0208 540 7715




Telephone: 0208 540 7715


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 15/03/2021


The centre is well resourced with sessional contact workers, equipment for workers (computers etc) along with good size contact rooms and equipment for families. The centre has an easy-to-use website where referrers and clients can find out the necessary information about the different services the centre offers. Clients need to call the centre regarding costs for service.

The centre has a qualified social worker of more than15 years. She has worked previously in the voluntary and private sector, working in partnership with local authorities and government organisations primarily in safeguarding. She has experience in commissioning of public and health care services and has acted in an advisory and consultative capacity in relation to procurement of social care placements, participation of looked after children and care leavers.

The social worker provides training in house for the contact workers but as previously mentioned is in the process of arranging updated contact workers training for her team at Accord Family Services.

The centre provides a good quality service for their users and contact workers.

Photos from this centre

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