Venue details
Address (not for correspondence):
New Green Centre, New Green Avenue, Thurston,
Bury St Edmunds, Suffolk, IP31 3TG
Opening hours
Days & Times: Monday to Sunday, 9am to 7pm (by appointment only)
Centre charges
Services available here
Supported family time
Supervised family time
Supervised family time assessment
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Address: 40A Keymer Road, Hassocks, West Sussex, BH6 8AP
Telephone: 0800 999 1456
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 02/03/2026
Summary:
AG Family Support is an established organisation running several child contact services in the South and East of England. This centre operates from a local community centre based within parkland in Thurston, a small village, approximately 4 miles from Bury St Edmunds. It is a short walk from the local train station and local bus stops with on-site parking available.
The centre presents as a safe, welcoming and child‑focused environment, with bright, clean and well‑maintained facilities, appropriate décor and a good range of age‑appropriate toys in good condition. The centre has access to a large spacious family time room, a soft play area, which may be used during family time where a risk assessment deems it safe and appropriate, an onsite café, and a spacious garden area.
The centre has a detailed, bright, and inviting website with a range of information included on this for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
Throughout the accreditation process the centre engaged proactively and constructively. The service showed a positive commitment to continuous improvement. The centre meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
