Venue details

Address (not for correspondence):
New Green Centre, New Green Avenue, Thurston, Bury St Edmunds, Suffolk, IP31 3TG

Opening hours

Days & Times: Monday to Sunday, 9am to 7pm (by appointment only)

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact

Supervised contact assessment


Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Address: 40A Keymer Road, Hassocks, West Sussex, BH6 8AP

Telephone: 07516 736811

Alternative: 07516 736811




Telephone: 07516 736811

Alternative: 07516 736811


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 03/07/2023


AG Family Support is an established organisation running several child contact services in the South of England. This centre is based within parkland in Thurston, a small village, approximately 4 miles from Bury St Edmunds. It is a short walk from the local train station and local bus stops with on-site parking available. They are based at a community centre, offering a safe, child orientated environment accessible on the ground floor.

The centre is bright and airy with access to a café and a short walk to the park. The service provides age-appropriate toys including a ‘book nook’; and encourage families to also bring activities and games.

The centre evidenced that they have the appropriate forms and processes in place to provide a good quality service to children and families including pre-visits, regular feedback, and information across a number of medias including their website, printed leaflets and a social media presence.

Staff are well trained and have a wealth of knowledge and experience in the field. The management of AG Contact Centre were professional, supportive, and engaging throughout the accreditation process – filling any gaps identified. The centre meets the standards for enhanced (supervised) accreditation.

Photos from this centre

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