Venue details
Address (not for correspondence):
Portland House, 16 Orchard Street,
Nuneaton, Warwickshire, CV11 4BS
Opening hours
Days & Times: Monday to Friday 9am - 8pm Saturday & Sunday 10am - 6pm
Centre charges
Details available on request
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Telephone: 024 7509 9268
Alternative: 07355 580637
Description
Balanced Family Centre – Supporting Safe and Positive Family Relationships Balanced Family Centre is a dedicated children’s contact centre in Nuneaton that is committed to providing a neutral, safe, and supportive environment where children can maintain meaningful relationships with family members. Our centre offers structured, supervised, and supported contact sessions facilitated by trained professionals who prioritise the wellbeing and best interests of every child. We work closely with families and professional agencies to ensure that each child’s experience is as positive and reassuring as possible.
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 01/10/2025
Summary:
Balanced Family Centre Ltd is a newly established service in Nuneaton with local public transport links. Car parking spaces are available at the front of the building, although these are mainly used as a drop of and pick up point. A long-stay car park is nearby.
The centre has been thoughtfully designed to provide a safe, welcoming, and child-friendly environment. Each room is bright, clean, and well-maintained, with age-appropriate toys available to help children feel at ease. Parents are also encouraged to bring familiar toys or comfort items to personalise the experience for their child. This approach helps to create a relaxed and supportive atmosphere where positive relationships can be nurtured.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
Staff were described as warm, approachable, enthusiastic and are experienced in working with children. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
