Venue details

Address (not for correspondence):
The United Reformed Church, London Street, Basingstoke, Hampshire, RG21 7NU

Opening hours

Days & Times: 2nd Sunday of month 1.30pm to 3.30pm face to face contact 4th Sunday of month 2pm to 4pm zoom contact

Centre charges

No charge for service

Services available here

Supported contact


Accepts self referrals

This centre is using our Safe Referral System, to find out more click here


Virtual Contact (Supported)

Safe Referral System (SRS)

To make a referral,

Telephone: 07712 520568

We are using the NACCC Safe Referral System.
Visit the NACCC SRS website to register >


Telephone: 07712 520568

Notes from this centre

COVID-19 UPDATE: Centre is open for contact (updated 22.11.21) Online referrals only via

Accreditation Summary

Date: 26/06/2019


Basingstoke Child Contact Centre has been in operation since 1999. The centre operates out URC Basingstoke. The centre has the first floor and uses the café area on the ground floor for the resident parents. The centre has two entrances for parents and is easily accessible by car and public transport.

Many resident parents will explore the town centre with its variety of shops.

The centre presents a good quality service in a welcoming and friendly environment. The toys are regularly cleaned, and this is monitored by the whole team of volunteers. It is child friendly and the centre ensure the toys reflex the ethnicity of the families and the diverse community.

The centre is easily accessible by local transport with buses and trains only a few minutes’ walk away.

On the day of the reaccreditation visit by the assessor on 14.04.19 she was welcomed by the coordinator representative, coordinator, administrator and introduced to the volunteers. On entering the centre, the assessor found it very inviting, bright and a good standard of cleanliness. Throughout the reaccreditation process all involved in the centre were professional in their manner.

The documents the assessor requested were available on the day e.g. training, volunteer/client files and DBS information.

All volunteers and the coordinator are very dedicated to their roles and support all who attend the centre. They have in place clear procedures, so it reduces minimum risk for all that attend. The coordinator and volunteers demonstrated that they have good relationships with families. This is achieved through good communication between all concerned. On speaking to some of the volunteers on duty during the reaccreditation, all felt that the coordinator and team leaders are very supportive and enjoy their role.

It was evident that the children attending the centre were obviously enjoying their quality time with their visiting parent in a relaxed and welcoming centre.

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