Venue details
Address (not for correspondence):
24 St Chads, Queensway,
Birmingham, West Midlands, B4 6HH
Opening hours
Days & Times: Saturdays fortnightly - supported contact only 10am to 12pm Sat
Services available here
Supported family time
Handover
Accepts self referrals
Accredited
Not For Profit
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 07/10/2024
Summary:
Birmingham Salvation Army Child Contact Centre is one of the longest running centres in the city, having opened its doors in 2000. The building is a hub for the Salvation Army in the area and is used for a variety of activities. The building doesn’t have any parking, although there is plentiful street parking nearby, and the city centre location means that it is particularly accessible to the people who might use this with a variety of public transport links.
The building is clean and tidy, with a great range of toys and resources making it a comfortable space for children to spend time with parents that they no longer live with.
There is a section of their website, (alongside a leaflet) providing information specifically written for the parents using the service. The centre seems particularly aware of the children’s needs and seek to prioritise these where possible. They have a range of systems in place to ensure that the voices of children are heard, and that they are happy and comfortable whilst using the service.
The people running the centre have masses of experience and enthusiasm and the service benefits from a diverse range of volunteers which is likely to add to the comfort of the families using the service. Any recommended actions following the visit are now complete meaning the service meets the standards for supported contact accreditation.
Photos from this centre
