Venue details
Address (not for correspondence):
Pollards Hatch, Kingsmoor Road,
Harlow, Essex, CM19 4LA
Opening hours
Days & Times: Monday to Sunday 9am - 6pm
Centre charges
Details available on request
Services available here
Supported family time
Supervised family time
Handover
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 12/01/2026
Summary:
This was an ‘Outreach’ service assessment which is linked to the accreditation of another service, and is therefore linked in terms of policy, procedure, forms, and templates. The purpose of this assessment was to ensure that the venue was appropriate for its purpose.
The Bright Connections has an established centre in the Harlow area which is leased from a pre-school. The service has opened a secondary venue in Pollards Hatch with sole use providing more flexibility for families. The centre has good transport links as well as limited onsite parking.
The centre’s premises are appropriate, with toys and games observed to be in good condition and catering to a wide age range. Additionally, there is access to a small outdoor area and a kitchen.
The co-ordinator worked well with the assessor during this process and the centre meets the requirements for the Outreach assessment.
Photos from this centre
