Venue details
Address (not for correspondence):
The Vibe, 195-211 Becontree Avenue,
Dagenham, London, RM8 2UT
Opening hours
Days & Times: Monday to Friday - 10am to 7pm Saturday & Sunday - 10am to 6pm
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Escorted family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 07/07/2024
Summary:
Brightway Contact Services has been operating for three years and is based at The Vibe Youth Centre. The centre has onsite parking and is nearby to train stations and bus routes. The area has a number of local parks, one of which is a short walk away.
The family time rooms were ideally suited to younger children given the space and activities available. However, where needed the centre has access to larger rooms which can be used for ball games and a pool table which would appeal to older children or young people.
The centre has a website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The service worked well with the assessor to produce their portfolio within the agreed timeframe and to provide information following the assessment visit. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.
Photos from this centre
