Venue details
Address (not for correspondence):
Oasis Centre, Cassin Drive,
Cheltenham, Gloucestershire, GL51 7SY
Opening hours
Days & Times: Saturday 9am to 6pm. Weekdays by arrangement Supported contact every 2 weeks
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Accepts self referrals
Accredited
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
Not For Profit
Notes from this centre
Please contact Centre for more information
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 08/02/2024
Summary:
Family Space Contact Services in Cheltenham has been operational for the last 25 years and is run by the YMCA as part of their range of services to the community. The contact service uses the Oasis Centre – a large community building based within a residential community. The centre has ample parking, and the town is well served by the M5, several A roads, as well as good bus and train connections making it accessible to people from a wide area. The centre is fairly close to local parks, shops and local amenities.
The contact centre is a warm and welcoming setting that is well equipped, not only in terms of the range of toys, games, and activities but also in terms of the fixtures, fittings, and furniture. The setting is engaging, and the assessor has no doubt that this would help children to feel comfortable when using the service.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families who may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
Family Space Contact Services has a great reputation for providing high quality services to the children and families who access them. The staff who work at the centre are well trained, qualified, and professional. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.
Centre testimonials
"I’m just writing to thank you today, not only for taking time out to see us but to really make me feel like a father to A, It truly warmed my heart and after the awful year I have had, It was certainly needed and nice to be recognised as his father once again, thank you."
Scott, following a supervised session at Family Space
"My children felt safe and supported by centre staff during their time at the centre. They felt that they could speak up about any concerns they may have had."
A contact centre parent
"I felt well supported and informed and believe the centre staff kept my safety in mind as well as that of my children."
A contact centre parent
Photos from this centre
