Venue details
Supervised contact provided in the community. The service might use local community venues or outdoor facilities to deliver their service. In some cases, residential properties might be used including family members’ homes, where this is safe and appropriate.
Opening hours
Days & Times: Monday to Sundays, 10am to 7pm, subject to availability
Centre charges
Services available here
Supervised - community based
Supported family time
Handover
Supervised family time assessment
Indirect
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Address: 120a London Road , Benfleet, Essex, SS7 5SQ
Email: info@cherishfamily.co.uk
Description
Cherish Family Services has been providing a welcoming, community-based child contact service since 2022. Based in Benfleet, Essex with work extending across Essex, our centre offers children a safe and calm environment to spend meaningful time with family members they do not live with. The service is delivered by an experienced and qualified team who are dedicated to promoting positive family relationships while ensuring every child’s safety and emotional wellbeing remain central. Cherish provides both centre-based and community family time, supported by robust risk assessment processes, clear safeguarding procedures for every venue used and a child first approach. Families are well-prepared before attending through child-friendly welcome packs, pre-visit meetings, and clear guidance so that both parents and children know what to expect. The centre itself offers a bright, friendly setting with comfortable spaces, toys, and resources designed to help children feel at ease during contact. Cherish works closely with local authorities, solicitors, social workers and community partners to ensure the right support is in place for each family. The service provides: Supervised Family Time Supported Family Time Handover Services Virtual Family Time Community-Based Contact Parenting Plan Support and Review Meetings The coordinator is approachable and warm, supported by a skilled team who maintain a calm, professional and child-centred approach.
Local services
Essex and East London. Community based and Virtual contact also available.
Notes from this centre
Referrals by email only
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 24/07/2025
Summary:
Cherish Family Services have been providing an accredited community-based service since 2022 with links to Great Future Support, an established company providing residential care and supported housing. Whilst the service has access to a centre in Benfleet, most services occur in the wider community of Essex.
Cherish Family Services has a comprehensive risk assessment plan in place to ensure that all buildings used are safe and appropriate and a range of processes and procedures that will keep families safe whilst they are being offered a service.
The service has a website with plenty of information about their services and costs associated with contact. The service ensures that parents and children are well prepared to access their services, making use of welcome packs to ensure that all are aware of the processes in place to manage and support families and review processes that involve children and young people.
The co-ordinator is organised and diligent, working with a well-trained and qualified team. The centre meets the standards for enhanced (supervised) family time accreditation.
Centre testimonials
"Thank you so much for your support for myself and Olivia in the last year- we appreciate it more than you think."
Ollie
"Shani let both the girls feel at ease straight away and she was amazing"
Client feedback
"I just wanted to thank your team. I found Tomisin to be welcoming and made me less stressed throughout the process"
Client feedback
Photos from this centre
