Venue details
Address (not for correspondence):
21 The Courtyard,
Pontypool, Wales, NP4 6LR
Opening hours
Days & Times: Mon to Fri 9am to 5.30pm. Sat 9am to 4pm.
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supervised)
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 30/09/2025
Summary:
Child Focused Children’s Services Ltd is a well-established service and is situated in the middle of Pontypool, tucked away from the main street. The centre entrance is set in a small courtyard which can be reached via an archway off the main road. The town has good transport links and various carparks in the area.
On the day of the visit the rooms were warm and welcoming. The service has a large selection of toys, games, books and activities available suitable for all age ranges within each family time room, with children’s displays of artwork are evident on the corridor walls.
The centre has a detailed, bright, and inviting website with a range of information included on this for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
This is a very experienced service and all staff were friendly, knowledgeable, approachable and accommodating. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Family Justice Young People’s Board Review
Date: 15/08/2023
Two members of the Family Justice Young People’s Board and their support officers undertook a contact centre review for Child Focused Children Services Ltd to feedback their views and opinions about the services provided to children and young people. Here is a summary of their visit.
“Overall, the centre offers in our view an excellent service to the families that use it. Each room provides a comforting and safe feel to it and the toys and resources are accessible and inviting to play with. There were many examples of great practice that centred on the child, their needs, and their timescales.”
Photos from this centre
