Venue details

Opening hours

Days & Times: 7 days a week, 24 hours a day.

Centre charges

Details available on request.

Services available here

Supported contact

Supervised contact


Supervised contact assessment


Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Telephone: 0117 9625588

Alternative: 0333 577 8500




Telephone: 0117 9625588

Alternative: 0333 577 8500


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 05/04/2021


The centre works hard to make sure that policies and paperwork is in good order.

The centre is managed by a social worker, which benefits the contact centre as she can maintain current thinking and ways of working.

The centre has a small team and through correspondence with them it is clear to see that they are clear of their roles and enjoy working at the centre, receiving good support from the manager.

The centre sounds like it is busy, and they offer other services alongside contact.

The centre demonstrated that paperwork was organised and well maintained.

The assessor enjoyed visiting the centre as the staff were clearly keen to take the centre and the organisation from strength to strength came across as passionate and caring about her business and her clients.

I would like to wish the team all the very best for the future.

Photos from this centre

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