Venue details

Address (not for correspondence):
Suite 3, Gandy Street Chambers, Exeter, Devon, EX4 3LS

Opening hours

Days & Times: 7 days per week

Centre charges

Please refer to our website for our current services and charges

Services available here

Supported contact

Supervised contact


Supervised contact assessment


Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Telephone: 07961 671514




Telephone: 07961 671514


Notes from this centre

Referrals are via the online link on our website

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 25/04/2023


Devon Family Services is a new contact centre situated within a group of offices above a public house within the popular area of Gandy Street in the heart of Exeter city centre. The location is ideal for community contact and handover services as there is plenty for families to do within the local area with shops, cafes, park areas and other local attractions. There is also a cathedral and river walks. The train station is a short walk away and there are frequent bus stops nearby. Car parks can be found within walking distance of the centre.

The centre is up a flight of stairs but is bright and welcoming with plenty of toys and books for children. There is a comfy chair for parents to sit in with their child, a space on the floor for play and attractive stickers on the walls.

Devon Family Services has a very clear, bright, colourful website, which draws parents to the information that they require.  There is information about the services offered, the costs involved and a separate link for referral paperwork for parents/professionals to complete.

The manager appears passionate about the work that they are doing and what it can bring to the area. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Photos from this centre

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