The centre supports the local and wider community, with some parents travelling a long way to have contact with their estranged children and others using the centre regularly who live close by. The centre is in a busy and perhaps a more affluent area, connected to the church which is a bustling place with many activities going on to support the local residents and community.
The premises are large and very well resourced. Overall, it is considered that this is a well-run centre that is providing excellent service.
The assessor visited the Emmanuel Child Contact Centre on two separate occasions and on both visits it was felt that the volunteers and staff were dedicated to their role and were there for the right reasons.
Recommendations were made as a result of this accreditation assessment and these have now been achieved.