Venue details
Address (not for correspondence):
230A Malmesbury Park Road,
Bournemouth, Dorset, BH8 8PR
Opening hours
Days & Times: Monday - Sunday 9am - 6pm
Centre charges
Details available on request
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Escorted family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Telephone: 01202 086033
Alternative: 07456 517320
Email: info@familiesconnected.co.uk
Contact
Website: familiesconnected.co.uk
Telephone: 01202 086033
Alternative: 07456 517320
Email: info@familiesconnected.co.uk
Description
The centre operates from a comfortable house setting designed to help families feel relaxed and at ease. Facilities include: Two large and well-equipped contact rooms suitable for supervised and supported family contact sessions A ground floor WC with easy accessibility A dedicated ball pit and sensory play room for infants and younger children A kitchenette area for refreshments and practical family needs A secure outdoor space enabling safe outdoor play and activities The centre is run by qualified social workers and experienced contact supervisors who are committed to safeguarding children while promoting positive family interactions. Our staff provide professional, compassionate, and child-centred support tailored to the individual needs of each family. We aim to create a safe, nurturing, and inclusive environment where children can spend meaningful time with their families in comfort and security.
Local services
Supervised Contact Supported Contact Community Contact Handover services Virtual Contact Family Support Services
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 24/03/2026
Summary:
Families Connected – Bournemouth is a new service which has good public transport links located in a residential area of Bournemouth.
The premises were observed to be clean, organised, and appropriate for use, with a welcoming environment. The family time rooms are equipped with a range of age-appropriate toys and resources. The overall environment supports safe and meaningful family time.
The centre has a detailed, bright, and inviting website with a range of information included on this for the families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The service provides a welcoming, child-centred environment with appropriate facilities and a clear commitment to supporting families safely. Leadership is experienced and engaged, and the service has demonstrated a positive and cooperative approach throughout the assessment. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
