Venue details
Supervised contact provided in the community. The service might use local community venues or outdoor facilities to deliver their service. In some cases, residential properties might be used including family members’ homes, where this is safe and appropriate.
Address (not for correspondence):
SANDS Centre, Peterborough Road,
Fulham, London, SW6 3EZ
Opening hours
Days & Times: Monday to Sunday 9am to 6pm (out of hours services available on request)
Centre charges
Services available here
Supervised - community based
Supported family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
Contact
Website: www.familiescontact.co.uk
Telephone: 0203 984 8628
Email: admin@familiescontact.co.uk
Description
Families Contact was established to promote and support positive contact between children and their families. We deliver high quality child focused services to families who are separating or who are experiencing difficulties. We are a team of Social Workers and Contact Supervisors who are experienced and offer a sensitive approach to the concept of contact. The service we provide aims to do this in the community and other suitable venues.
Local services
SANDS Centre Peterborough Road Fulham SW6 3EZ Families Contact provides Community Contact and Contact in Centre's in and around London.
Notes from this centre
Referrals can be made via website. Families Contact provides community contact and contact in centres in and around London.
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 28/03/2025
Summary:
Families Contact Services has been accredited since 2022 to provide a community based supervised service in London. This service has a comprehensive risk assessment plan in place to ensure that all buildings used are safe and appropriate and a range of processes and procedures that will keep families safe whilst they are being offered a service.
The service has a detailed, bright, and inviting website with a range of information included for the children and families that may use the service. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The team are child focussed and wanting to provide a good service for the families using the service. The service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
