Venue details

Address (not for correspondence):
First Floor, Oak Tree House, 408 Oakwood Lane, Leeds, West Yorkshire, LS8 3LG

Opening hours

Days & Times: Wednesday and Thursday 10am to 6pm weekly. Saturday 9am to 5pm fortnightly

Centre charges

£100 referral fee. £75 per hour for supervised contact, includes provision of observations notes. Information on charges for other services on request

Services available here

Supported contact

Supervised contact


Supervised contact assessment


Escorted contact

Accepts self referrals

Enhanced Accredited

Not For Profit

To make a referral,

Address: Oaktree House, 408 Oakwood Lane, Leeds, LS8 3LG

Telephone: 0113 235 9322




Telephone: 0113 235 9322


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 29/10/2021


Families Forward is a registered charity and company limited by guarantee.  It is based in Oakwood House, Oakwood Lane, which is 3 miles north from the city centre; there are good transport links into the centre with regular bus services and it is close to the main A58 road into Leeds.  Oakwood House houses several companies and has secure entry system and a large car park. Families Forward is based on the first floor and has security doors into their own space and toilet facilities. Families Forward offer a range of contact arrangements (supervised, supported, handovers and indirect contact) on a private basis in addition to a contract with Cafcass.

Upon arrival at the office block there is a large free car park with plenty of space; secure entry via a buzzer system straight to Families Forward is available either from the car park or the front entrance.  A member of staff then goes downstairs to greet the callers and bring them to their allocated room (a lift is available). The Families Forward area has a secure door and is separate from other companies using the building. Four rooms can be used for contact, all of which are well equipped with a range of toys and activities and are clean and comfortable. Toilets are very clean and checked regularly.  There is a disabled toilet and baby changing facilities are available.

Families Forward’s website has lots of pictures and information about services offered, information about location and ability to download referral forms. They also have guidance notes and leaflets available to download and available in paper copy from the service. Information on how to access policies is also available.

The centre has an informative leaflet for both young and older children and children are also encouraged to say how they how feeling at the end of a contact by using a set of emoji and flashing lights. Since the Centre re-opened in September 2021 following the pandemic children were not invited to pre meetings in an effort to keep Covid safe with greater emphasis put on zoom meetings with parents covering how they may prepare their children for contact.  Older children have been invited to attend via Zoom at the end of the meeting with their parent. The assessor has discussed how children can be prepared for contact in the months to come following the visit.

At the time of the report Families Forward had faced a difficult 20 months, not least because of the Covid pandemic forcing closure of the centre and staff being furloughed from March 2020 to September 2021 which had understandably affected their income. The assessor discussed various options to help make them become more sustainable and was struck by the commitment, enthusiasm, and dedication of the staff.  They are clearly knowledgeable in this area of family separation and want to do the best job they can. The board and staff team are dedicated to making their organisation work and will look to increase private contact and other funding opportunities to allow small projects to develop. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Photos from this centre

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