Venue details not disclosed
Opening hours
Days & Times: Monday to Saturday 9am - 6pm
Services available here
Supervised family time
Enhanced Accredited
Not For Profit
Contact
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 09/09/2025
Summary:
Family Action is a national charity which runs a service on the Isle of Man to provide family time to children looked after by the local authority. The centre is based in the island’s only city Douglas, with excellent transport links and is run from two terraced houses joined together internally.
The building on Hill Street is bright and spacious and is well equipped and maintained. There are various family time rooms (on the ground floor), suitable for different age children and a kitchen where parents can prepare snacks.
As the service is contracted to the local authority there is limited information online, as to be expected. However, families using the centre have access to a range of leaflets and information regarding what they can expect, including the appropriate steps to take if they are unhappy or feel unsafe.
The coordinator worked closely with NACCC during the reaccreditation process and during the visit was friendly, welcoming and knowledgeable about their work. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
