Venue details
Opening hours
Days & Times: Monday to Saturday 9am - 6pm
Services available here
Supervised contact
Enhanced Accredited
Contact
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 23/11/2022
Summary:
Family Action is a registered charity and company limited by guarantee. With its Head Office in London, there are projects and services across England and the Isle of Man. It is governed by a Trustee Board which is responsible for the governance and management of the charity. Family Action was founded in 1869 but are just as relevant today as they continue to fulfil their core aim of meeting the changing needs of families with understanding and respect.
The Supervised Contact Centre in the Isle of Man is a service operated under a contract to Manx Care, (local authority) to provide contact for children, who are looked after and subject to a Care Order, with their birth parents and other family members.
Family Action is centrally placed in the capital city on the island and is therefore accessible by various modes of transport. The premises are well maintained and equipped and meets NACCC safety standards.. The Family Action premises are two terraced houses joined together internally, there is a very welcoming reception area and four contact rooms plus kitchen and disabled toilet on the ground floor.
The four contact rooms available for use at the centre; two for babies with visual and sensory toys, and two bigger rooms for older children; these hold items such as kitchen, dolls house and a slide, there are also craft activities and board games. With older children Older they also encourage community contact as there are a range of outdoor activities and parks within the vicinity.
The policies and procedures are of a high standard and are reviewed annually. Overall a very good centre which to meet the requirements of both the local government and NACCC standards.
Photos from this centre
