Venue details

Address (not for correspondence):
Edmund Harvey Centre, Cromwell Avenue, Stockton-on-Tees, Cleveland, TS18 2EF

Opening hours

Days & Times: Only accept referrals from Stockton Local Authority

Services available here

Supervised contact

Enhanced Accredited

Not For Profit

Contact

Notes from this centre

Only accept referrals from Stockton Local Authority

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 05/06/2023

Summary:

Family Action is a registered charity and limited company with projects and services across England and the Isle of Man.  Family Action – Stockton on Tees already provides services to the local community and have been commissioned by the local authority to supervise family time for looked after children in their care. The project uses a community centre building ideally located in the centre of town with good public transport links and is therefore accessible for the children and families that may need to use the service.

The Edmund Harvey Centre has multiple rooms for different age children and young people to use including a kitchen and eating area and an outside play area. Families can choose their own activities at each session and a good range of toys, games and activities are available for all ages.

The centre has a range of leaflets for the children and families who may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

The assessor was impressed with the level of enthusiasm and motivation within the staff team and there is good support from the local authority. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Photos from this centre

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