Venue details
Address (not for correspondence):
53 Church Road,
Guildford, Surrey, GU1 4NQ
Opening hours
Days & Times: 7 days a week - 8am - 8pm
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 12/03/2026
Summary:
Family Matters Guildford is a new service located in a residential area close to public transport links, the high street and a local playground. Limited street parking is available, and a multi-storey carpark is close by.
On arrival the centre presents as homely and welcoming, creating a calm and comfortable environment for families attending family time. The rooms are clean, tidy and warm, and the overall feel of the centre is cosy. There is an appropriate range of toys and resources available for children, and the environment appears suitable for family time sessions. Given the layout of the building and stepped access alternative arrangements will be made for those with accessibility needs.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The service engaged positively and proactively throughout the accreditation process. Management were approachable, open to discussion and demonstrated a good understanding of safeguarding, risk assessment and the requirements of operating a contact centre. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
