Venue details

Opening hours

Days & Times: 24 hours a day - 7 days a week

Centre charges

Details available on request

Services available here


Escorted contact

Life story identity contact

Supervised - Community Based

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Telephone: 0800 368 8765

Alternative: 07300 894199



Telephone: 0800 368 8765

Alternative: 07300 894199


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 12/09/2023


Family Ties offer a range of services, in different areas across Devon, Somerset, Cornwall, and now Dorset. This is a community-based service that will be delivered peripatetically in the community. The service will not have the regular use of buildings for the delivery of services although they will be able to access appropriate settings where this is required.

The service will predominantly work in libraries, soft play centres, parks, the beach and so on. This has the potential to provide families with a more natural experience of spending time together. Working in this way will also enable the service to make assessments of how well the service meets the needs of the families in the community, which is likely to me much more reflective of what will be happening for families when they no longer need to use contact services.

This has the potential to be a good quality contact service. The organisation running the service has a reputation for delivering quality consistently across their service. The service meets the standards for enhanced (supervised) contact accreditation.

Photos from this centre

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