Venue details
Address (not for correspondence):
6 Walsingham Place,
Truro, Cornwall, TR1 2RP
Opening hours
Days & Times: Centre = Monday to Sunday, 8am - 7pm Emergency work = 24 hours, 7 days a week
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
Notes from this centre
Referrals are an online form via Centre's website
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 20/01/2025
Summary:
Family Ties Contact Services Ltd – Truro is a new location set up by a service which is experienced at running high quality contact centres. The centre is in a Georgian house in the Cornish town of Truro, about a minute from a car park in one direction and a minute walk from the town centre with local train and bus services.
The service has a good range of toys and games as well as other resources which are likely to enable the families who use the service to have a positive time whilst doing so.
The centre has a detailed, bright, and inviting website with a range of information included on this for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The manager has developed a contact service of good quality with the forms, systems, policy and procedure needed to operate effectively. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
