Venue details
Address (not for correspondence):
37 High Street,
Staple Hill, Bristol, BS16 5HD
Opening hours
Days & Times: Mon to Sun - 24 hours a day
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Telephone: 0800 368 9765
Alternative: 07539 428656
Email: info@familytiescs.com
Contact
Website: www.familytiescs.com
Telephone: 0800 368 9765
Alternative: 07539 428656
Email: info@familytiescs.com
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 22/10/2025
Summary:
Family Ties Contact Services Ltd is experienced and established at delivering family time services, operating in different areas across Devon, Somerset, and Cornwall. Their Bristol (Staple Hill) centre is well connected by public transport with nearby Park & Ride options.
The centre itself is bright and inviting, thoughtfully designed to be both stimulating and comforting for children. It is well-equipped with a wide range of toys, games, and age-appropriate resources that encourage play, creativity, and positive interaction. These features help create a space where children can feel at ease and enjoy their time with family members.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The dedication of the staff is evident in the quality of care and support provided, fostering a nurturing environment that prioritises the emotional well-being and development of children. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
