Venue details

Supervised contact provided in the community. The service might use local community venues or outdoor facilities to deliver their service. In some cases, residential properties might be used including family members’ homes, where this is safe and appropriate.

Opening hours

Days & Times: 24 hours per day. 7 days per week

Centre charges

Details available on request

Services available here

Supervised - community based

Supported contact

Handover

Supervised contact assessment

Indirect

Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,
contact:

Telephone: 0800 368 9765

Email: info@familytiescs.com

Contact

Website: www.familytiescs.com

Telephone: 0800 368 9765

Email: info@familytiescs.com

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 10/04/2023

Summary:

Family Ties is experienced and established at delivering child contact services and now offers a range of contact services in different areas across Devon, Somerset, and Cornwall. Although the organisation has previously worked remotely in the community, this is now being offered as a specialist service.

As mentioned above, this service will be community based with a comprehensive risk assessment plan to ensure that all buildings used are safe and appropriate.

The centre has a detailed, bright, and inviting website with a range of information included on this for the children and families who may use the service. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

The assessor has no doubt that with the expertise the service has, and the preparation that has gone into this transition then this service will be a great success and another example of the way that this organisation grows and evolves to meet the needs of the people they work with. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.

Photos from this centre

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