Venue details
Address (not for correspondence):
116 Church Elm Lane,
Dagenham, Essex, RM10 9RL
Opening hours
Days & Times: Monday to Saturday - 10am to 7pm Sunday - 10am to 5pm
Centre charges
Details available on request
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Telephone: 020 3489 3373
Alternative: 07943 989959
Email: contact@focusfindings.com
Contact
Website: www.focusfindings.com
Telephone: 020 3489 3373
Alternative: 07943 989959
Email: contact@focusfindings.com
Description
Focus Findings Family Contact Centre is an NACCC-accredited provider of supervised family time services based in Dagenham, Essex. Focus Findings is an established organisation with experience in family support, community outreach, and services for children, young people, and families. The centre provides a safe, welcoming, and child-focused environment where children and family members can spend time together under professional supervision when required. The centre offers a range of family contact rooms suitable for different family sizes and age groups. Rooms are bright, comfortable, and equipped with a variety of toys, games, books, and activities to support positive interaction and engagement. A kitchen area is also available for families to use where appropriate. Located within easy reach of public transport links, the centre also benefits from ample nearby parking facilities. Both centre-based and community-based family time arrangements can be facilitated depending on the needs of the child and referral requirements. Staff are trained, experienced, and committed to ensuring that family time takes place in a safe, respectful, and supportive environment. The service works closely with local authorities, legal professionals, courts, and families to support children in maintaining important family relationships while prioritising their welfare and wellbeing. Services include supervised contact, supported contact, community-based contact, handover arrangements, family support, and outreach services.
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 23/10/2025
Summary:
Focus Findings UK Ltd is an established company but is new to private family time services. The centre is located in Dagenham, with nearby public transport links. Although onsite parking is not available there is plentiful nearby street parking and council carparks.
The family time rooms differ in size and as such will cater to different size families and age ranges. The rooms are child-friendly, brightly decorated, with a range of toys and activities available. A kitchen area is also available for parents to use.
The centre has an inviting website and accompanying information for the families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
Staff were friendly, knowledgeable and welcoming. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
