Venue details
Address (not for correspondence):
Crown Lodge, Crown Lane,
Morden, Surrey, SM4 5BY
Opening hours
Days & Times: Mon-Fri 10.00am to 6.00pm. Sat & Sun 10.00am to 6.00pm
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Address: Cown Lodge, Crown Lane, Morden, SM4 5BY,
Telephone: 0208 540 7715
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 21/03/2024
Summary:
Frankie Family Centre (previously known as ‘Accord Family Services’) is well-established and has been enhanced accredited with NACCC since it opened in 2014. The centre is ideally situated near the tube and train stations in Morden along with a regular bus service to the Southeast, West and Central London. There is a small farm that is approximately 20-minutes walk away for families to visit along with local parks.
The centre has the use of six family time rooms, all of a good standard of decoration and cleanliness along with plenty of natural light. The centre is child friendly with a good selection of equipment available for families to use but families do bring in their own toys to use during the contact sessions and take them home after the session has finished. An outdoor space is also available.
The centre has an easy-to-use website and a good selection of leaflets with clear information for the children and families that may use the service. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The staff team are welcoming and experienced in their various roles. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.
Photos from this centre
