Venue details
Address (not for correspondence):
52 Topley House, Wash Lane,
Bury, Manchester, BL9 6AS
Opening hours
Days & Times: Mondays closed, Tuesdays closed, Wednesdays 10-6pm, Thursdays 10:6pm, Fridays, Saturdays & Sundays 10-6pm.
Centre charges
This centre has a price list which can be sent out on request.
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
Not For Profit
To make a referral,
contact:
Telephone: 0161 527 7329 General contact
Alternative: 07598 524713 Referrals
Contact
Telephone: 0161 527 7329 General contact
Alternative: 07598 524713 Referrals
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 06/02/2026
Summary:
Happy Heaven – Manchester has been accredited since 2023 and also provides family time in London. The centre has recently moved to new premises in Bury, based on the second floor of Topley House on Wash Lane. The centre is 10 minutes’ walk to Bury Interchange, a major transport hub and to the rear of the building there is a private car park.
The space has been recently decorated and is divided up into various child friendly family time spaces with comfortable seating, toys and resources for children of different ages.
The centre has leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
Staff are knowledgeable and approachable. The centre has a strong commitment to providing child‑centred, safe and supportive supervised and supported family time. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Centre testimonials
"Staff and Services has been amazing thank you for the support we received for my family"
MW Family
"They are very comforting and reassuring service "
Q Family
"It felt like home to home for my children, and would like to say l would use their services again but l hope my family would never want to use the services again, but will definite recommend Happy Heaven to other families "
S Family
"Although I wish I didn't need to use a contact centre, I am incredibly grateful that Happy Heaven is there. The compassion, professionalism and genuine care shown by Ms Molly and the team have made a very difficult situation much easier to cope with. Thank you all for everything you do. It means more than words can express."
A (Family member)
Photos from this centre
