Venue details

Address (not for correspondence):
6 Bury Old Road, Whitefield, Manchester, Manchester, M45 6TF

Opening hours

Days & Times: Monday to Sunday

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact


Supervised contact assessment

Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

Not For Profit

To make a referral,

Telephone: 0330 113 5279




Telephone: 0330 113 5279


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 05/11/2022


Help Handz is an established NACCC accredited centre based in Ilford Essex and have now expanded to open a new Contact Centre in Manchester. The new Manchester Centre based in Urmston is ran by the same team experienced  in delivering supported and supervised contact at their Ilford centre.

This means that it has experienced staff, thorough policies and operating procedures and comprehensive systems for safely recruiting and managing staff.

The organisation is also very child centred with good opportunities for children to contribute to the planning and delivery of contact.

The premises are safe, has disabled access;  the centre is all on the ground floor and has ramp access and a disabled toilet and the premises is well maintained,.

The centre is on a local housing estate/residential area and is easily visible with its own small car park and street parking nearby. As such the location is easily accessible by car and reasonably accessible by public transport.

At the time of the assessment, prior to opening,  it was noted that the Community Centre will require some improvement to make it attractive to visiting families, the manager is well aware of this and has delivered a very welcoming centre in Ilford.

This centre has the base of a strong experienced organisation to deliver a service in a part of Manchester with little other provision.

Photos from this centre

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