Venue details

Address (not for correspondence):
565-567 Green Lane, Ilford, Essex, IG3 9RJ

Opening hours

Days & Times: Monday to Sunday 9.30am to 6pm

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

Not For Profit

To make a referral,
contact:

Telephone: 0208 532 7333 / 0330 1135279

Alternative: 07719 901587

Email: contact@helphandz.co.uk

Contact

Website: www.helphandz.co.uk

Telephone: 0208 532 7333 / 0330 1135279

Alternative: 07719 901587

Email: contact@helphandz.co.uk

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 02/02/2023

Summary:

HelpHandz Child Contact Centre is an additional service run by HelpHandz Care Services, their mission is to provide efficient and affordable service to all the people and organisations that they serve.

The contact service has been running for 3 years and moved from the Ripple Centre based in Ilford to larger and more manageable premises in Goodmayes, Ilford, of which the service has sole use of the building.

HelpHandz staff team are all experienced in child and social care, with at least 2 years’ experience. Staff are trained in common core skills and knowledge and paediatric first aid and the service has use of their own training centre. Since the initial setting up the contact service in 2019, the staff team has increased to 15 along with the centre offering student placement places for students studying MA in child social studies and NVQ Levels 2/3/4.

The contact service provides the protection and safety of children and young people by providing a forum where parents and children/young people can be together in a safe caring environment with a team who work with the family to promote good parenting skills.

The centre was clean and very inviting with plenty of information available for families to view, on entry to the building, in the reception area, there was notice board with pictures of the staff and volunteers team. The centre has a good number of child friendly rooms, an excellent selection of equipment for children to use during contact sessions and a spacious, safe outdoor area. The centre is ideally set up for the contact service as parking is available on a front forecourt along with free parking on the main road outside the centre. HelpHandz provides a welcoming service for their clients with good facilities.

The centre meets the national standards for enhanced reaccreditation.

Centre testimonials

"Your services including your staff and facilities are fantastic. Whenever I have called, your staff have always been so helpful and accommodating. When I attended your centre yesterday I was very apprehensive but as soon as I arrived, I was made to feel welcome and my apprehension was very quickly alleviated. All your staff were very accommodating to me and made me feel at total ease."

Client feedback

"Ohh wow I really appreciate your help - it's the most help I've had in this whole case and I can't thank you enough."

Dean

Photos from this centre

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