Huyton with Roby Child Contact Centre is a long-established supported centre, based in a church and run on a voluntary basis by the same co-ordinator for twenty-five years. The premises are light and airy including two contact rooms and some outside space. There is a good supply of toys for all ages, furniture and furnishings are to a good standard and the garden/outside play area has been recently refurbished. The building has all level access. The reception is at the main entrance with separate entrances which can be used by different family members if needed. A waiting area is available with a conservatory which can be used if needed.
Contact rooms include a large hall with a good selection of toys and games for all ages leading to a small outside enclosed play area. A smaller hall is available with table tennis, snooker and a Wii and is convenient for the tuck shop (if operational). The conservatory area is used as a chill out room with settees and comfy cushions. The premises (including the toilets) are fully accessible and the kitchen has been recently refurbished.
The co-ordinator is the first point of contact for families attending the centre assisted by four team leaders who are responsible for mentoring and supporting the volunteer team. If needed a volunteer can be allocated to a specific family. Families come for an initial pre-contact interview where the running and rules of the centre are explained and a child centred approach is reinforced. The centre’s policies are clear, available to families and updated annually.
Overall this is a well run centre which meets the requirements for re-accreditation.