Venue details

Supervised contact provided in the community. The service might use local community venues or outdoor facilities to deliver their service. In some cases, residential properties might be used including family members’ homes, where this is safe and appropriate.

Opening hours

Days & Times: Alternate Saturdays 9am-4pm. Mid-week peripatetic delivery predominantly in Sunderland and South Shields

Centre charges

Details available on request

Services available here

Supervised - community based

Supported contact


Supervised contact assessment


Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supervised)

Not For Profit

To make a referral,

Telephone: 07375 788 819




Telephone: 07375 788 819



Impact Family Services South Shields Business Works Henry Robson Way South Shields NE33 1RF

Notes from this centre

Peripatetic delivery – predominantly located in Sunderland and South Tyneside

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 13/10/2021


Impact Family Services (IFS) is a long-standing and well-established charity which runs a range of contact activities as well as other services in relation to domestic abuse and SPIP (Separated Parents Information Programme).  A new centre for contact has recently been acquired at Hedworthfield Community Association in Jarrow. It is available for contact on two Saturdays per month. This venue is easily accessible by car. On-site parking is available, but the carpark often gets full in football season; at these times there is parking in surrounding residential areas. There are also local Metro and bus links.

Hedworthfield Community Association is an excellent facility with a café where parents can wait with good outdoor spaces as well as spacious well-furnished and equipped contact rooms. There is good disabled access everywhere and the glass in the windows is glazed in a way that prevents anyone being able to see inside so privacy can be maintained. Toilets are clean and well-maintained and there are special children’s toilets as well as baby-changing facilities.  If needed, family members can use separate entrances and exits as well as staggered arrival and departure times.

The Service Manager for Contact Services is a long standing well-qualified social worker and practice supervisor. The staff are sessional and there is also a partnership with Sunderland University which enables social work students to have their placements with IFS. Comprehensive information about the services can be found on the centre’s website, including a clear statement on what each service costs as well as the detailed information required for the referral. Both parents sign the rules for contact and plans with safeguarding procedures in place. Parents and children are thoroughly prepared but at the time of the visit coronavirus has meant contact had to be arranged virtually.

Children’s interests are given prominence in the Contact Services’ processes. Preparatory work is offered when necessary as well as pre-visits. The contact rooms at Hedworthfield Community Association are very attractive and well-stocked with toys and games for various ages. There are two boards that illustrate children’s rights and it is evident from the casefiles that children’s wishes and feelings are taken into account. Arrangements for handovers etc. are clear. Feedback processes have been set up to obtain feedback by text which it is hoped will be more effective and child-friendly than paper forms. Home visits and community contact are offered with staff not using their own vehicles to transport children.

Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Photos from this centre

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