Venue details not disclosed
Opening hours
Days & Times: Monday to Friday 10am to 7pm. Weekends 9am to 8pm.
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
To make a referral,
contact:
Telephone: 07462 124959
Alternative: 07534 401168
Email: info@insightsupportgroup.com
Contact
Website: www.insightsupportgroup.com
Telephone: 07462 124959
Alternative: 07534 401168
Email: info@insightsupportgroup.com
Description
Insight Support Group Family Contact Centre offers a safe, neutral, and welcoming environment where children can maintain or rebuild relationships with family members they do not live with. Our centre is designed to prioritize the emotional and physical well-being of children, with structured handovers and supervised contact sessions tailored to each family's unique circumstances. We work closely with professionals, including social workers, therapists, and legal representatives, to ensure that every child receives the right level of support. Our experienced and compassionate staff are trained to manage complex family dynamics with sensitivity, always placing the child's needs at the heart of our work. Our Services Include: Supervised and Supported Contact – Facilitated sessions in a safe, child-friendly space to help nurture positive family relationships. Handover Services – Structured and neutral handovers between parents or carers, reducing conflict and ensuring smooth transitions for the child. Life Story Work – Helping children understand their personal history and identity through guided sessions, creative tools, and therapeutic support. Parenting Support and Guidance – Practical advice and emotional support to help parents build stronger, healthier relationships with their children. Multi-agency Collaboration – Working in partnership with local authorities, schools, and health professionals to provide holistic, wraparound care. At Insight, we are committed to creating a nurturing environment where children feel safe, heard, and supported. Whether family time or contact is court-ordered or privately arranged, our goal is to help families build trust and maintain meaningful connections.
Local services
Facilities and Accessibility: Enclosed On-site gated Car Park – Ensures safe and convenient drop-off and pick-up for families. Secure On-site Outdoor Play Area – A dedicated space for children to play and interact safely during or after contact sessions. Excellent Transport Links – Located close to Stonebridge Park Station and Wembley train station, with easy access to public transport and major roads, making the centre accessible for families across the region.
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 03/04/2025
Summary:
Insight Support Group Ltd is a new service operating from school premises located on Oakington Manor Drive. This is a residential area not far from Wembley Stadium, with local shops approximately a 7-minute walk away. The nearest tube station to the Contact Centre is Stonebridge Park (Bakerloo line), followed by a 15-minute walk. The centre also has a large car park located behind the school.
The building is well maintained and nicely decorated and well set up with a good range of toys and resources.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
This service looks like it is on the way to being something exceptionally exciting. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.