Venue details

Address (not for correspondence):
The Wellington Children's Centre, 52 Chevalier Street, Ipswich, Suffolk, IP1 2PB

Opening hours

Days & Times: Saturdays, 2.00pm to 4.00pm

Centre charges

£80 per family for up to eight sessions, then £10 per session.

Services available here

Supported contact


Accepts self referrals


Not For Profit

To make a referral,

Address: c/o Wellington Children's Centre, 52 Chevalier Street, Ipswich, Suffolk, IP1 2PB

Telephone: 07934 670 040

Alternative: 07934 670 040




Telephone: 07934 670 040

Alternative: 07934 670 040



Supported contact sessions are held at the Wellington Children's Centre on a Saturday afternoon between 13:00 and 15:00 pm. Due to restrictions and resources, we currently offer monthly contact but hope to return to fortnightly sessions in the near future.

This centre is accredited to provide supported contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 21/02/2022


Ipswich Child Contact Centre was opened in 1994 and moved to its present venue providing supported contact at the Wellington Children’s Centre in Chevalier Road Ipswich in 2005. Referrals come from Social Services, Cafcass, self-referrals, solicitors, and occasionally family mediators. Although the families mostly come from the Ipswich area, some non-resident parents travel from further afield, more recently because of the closure of other centres e.g., in Colchester, parents are travelling a further distance to the centre. The centre is about a mile west of the Ipswich town centre, is on a major bus route and the railway station is about a mile and a half away.

Excellent premises are provided in the Wellington Children’s Centre with parking for resident parents, and a secure outdoor play area, thus providing a comfortable and safe environment for the children and their parents. It was very clean, and well furnished, with colourful rugs and murals. There were adequate toilets and a good baby changing area. Currently the contact centre is using three rooms for contact which are of a reasonable size but not so spacious as to be overwhelming. There are two separate entrances.

At the time of the report, the centre was continuing to take precautions against Covid, with temperatures being taken, readily available sanitiser and masks being required. Toys were not currently being provided, because of Covid safety, however the centre has found that by not doing so non-resident parents are taking more responsibility for activity during the sessions.

Arrangements are in place so that the families do not meet which is helped by having staggered arrival times with the contact parent arriving first and leaving last. The teams are sensitive to those with mental health issues e.g., anxiety, which are again discussed at the pre-visit to consider any additional help which could be provided. Generally, parents are expected to make their own contact arrangements after eight visits and this is made clear at the pre-visit, though of course there are occasions when this isn’t possible and it takes a bit longer. Informal reviews take place on a very regular basis and when the family gets to the sixth session, they are asked to consider what the next step will be.

The centre provides a warm and welcoming environment to families at a difficult time in their lives. The centre co-ordinator has been in post for four and a half years and, along with the deputy, provides strong leadership and support for the volunteer team. Volunteers are experienced, kind and sensitive to each family’s needs. Record keeping and administration are efficiently managed, and documentation is of a high standard. Health and safety issues are taken very seriously and there is a strong focus on placing children at the centre of the process, making the centre a very positive place for children to meet their other parent. The centre meets the standards required for supported contact accreditation.

Photos from this centre

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