Venue details
Address (not for correspondence):
St Martins House, 7 Peacock Lane,
Leicester, Leicestershire, LE1 5PX
Opening hours
Days & Times: Saturdays weekly 1pm to 4pm
Centre charges
£20 – one-off referral fee
Services available here
Supported family time
Handover
Accepts self referrals
Accredited
Not For Profit
To make a referral,
contact:
Address: PO Box 7150, Leicester, LE3 0YY
Telephone: 07814 801413
Notes from this centre
Referrals approx. 6 weeks waiting list
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 26/11/2024
Summary:
Leicester Family Contact Centre is a well-established centre that has been operating for 35 years, based at St Martins House which is adjacent to Leicester Cathedral. The centre is close to the town centre and a short walk from the buses, train station and city centre car parks.
The large hall where the family time visits take place is laid out with lots of toys, games, and activities for children of all ages.
The centre has a detailed, bright, and inviting website with a range of information included on this for the families that may use the centre. Some information is available in Gujarati and Punjabi. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The volunteers are warm and welcoming.
This centre provides a great service for numerous separated families in Leicester. It has an experienced management group who were friendly and helpful during the re-accreditation. Any recommended actions following the visit are now complete meaning the service meets the standards for supported family time accreditation.
Photos from this centre
