Venue details
Address (not for correspondence):
Chase Street,
Luton, Bedfordshire, LU1 3QZ
Opening hours
Days & Times: Mon - Fri 9am to 6.15pm, Sat 9am to 5pm
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Accepts self referrals
Enhanced Accredited
To make a referral,
contact:
Address: Chase Street, Luton, Bedfordshire, LU1 3QZ
Telephone: 01582 415401
Contact
Telephone: 01582 415401
Notes from this centre
All referrals done through Luton.gov.uk website
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 25/05/2026
Summary:
Manor Contact Centre is an established centre located in Luton primarily operated by the local authority. It is within walking distance of the town centre with access to local shops, a park and public transport.
The centre environment appears safe, welcoming, and well organised. Family time rooms are private, colour-coordinated, secure, and appropriately equipped, with access to garden space and resources for children.
The centre has a website and leaflets available with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
Staffing is noted as a strength and overall, the Manor Centre is presented as a professional, child-focused and well-run service. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
