Venue details

Address (not for correspondence):
135 Jonathans Coffee Hall, Milton Keynes, Buckinghamshire, MK6 5DR

Opening hours

Days & Times: Mon to Thurs 9am to 5.30pm. Friday and Saturday 9.30am to 5pm. Sundays closed.

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact

Escorted contact

Enhanced Accredited

Not For Profit

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 05/02/2024


Milton Keynes City Council Family Time Service has been running for around ten years primarily for children in care to see their birth parents. It is located in the Coffee Hall area of Milton Keynes close to public transport and with plenty of parking. 

The buildings were clean, warm, well-lit, and tidy, with examples of children’s work and helpful information on display. There was emphasis on diversity and a good selection of toys available. An outside play area is also available.

The centre has a detailed, inviting website and leaflets with a range of information included on these for the children and families who may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

This is a well-managed service in attractive buildings run by professional, competent and caring staff. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.

Photos from this centre

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