Venue details
Address (not for correspondence):
Mill House, Brook Street,
Crewe, Cheshire, CW2 7DE
Opening hours
Days & Times: Monday to Friday 9.30am - 4.30pm. Evening & weekends available when booked.
Centre charges
Details available on request
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
Notes from this centre
Online referral soon to come.
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 28/06/2025
Summary:
My CWA (Cheshire Without Abuse) is an established organisation working with families which has recently set up a new contact service in response to client requests. The centre is in Mill House, a building in central Crewe within easy reach of both the rail and bus stations.
The centre was bright, airy, warm and friendly with a good selection of toys. Most of the family time rooms are on the first floor with additional facilities on the ground floor.
The centre has a website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
All the staff have been very friendly and approachable and worked hard to achieve the accreditation. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
