Venue details

Address (not for correspondence):
20 Boone Street, Lewisham, London, SE13 5SB

Opening hours

Days & Times: Monday to Sunday 9am to 6pm

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Address: 341 Lower Addiscombe Road, Croydon, London, CR0 6RG

Telephone: 0208 689 8023




Telephone: 0208 689 8023


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 29/03/2023


Negotiators Family Centre Limited was formed in 2007 and has three child contact centres in London. Their centre in Lewisham is near to local shops, a market, indoor shopping centre and a park area. There is limited parking outside the centre but there is a good rail and bus route service.

The centre is clean and inviting with plenty of information displayed, including leaflets for referrers and children. The centre has bright and bold pictures on the walls. The three contact rooms are spacious with equipment for all age ranges for children. The centre does not have any outside play area although within a 10-15-minute walk there is a local play area.

The centre has an easy to navigate website and leaflets with a range of information included on these for the children and families who may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

The director of Negotiators Family Centre Ltd has a wealth of experience and supports all the workers at the centre. It was a pleasure to visit their venue in Lewisham. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) accreditation.

Photos from this centre

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