Venue details

Address (not for correspondence):
Unit 6C Derriford Business Park, Derriford, Plymouth, Devon, PL6 5QZ

Opening hours

Days & Times: Mon-Sat 9am to 5pm

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact

Handover

Supervised contact assessment

Indirect

Escorted contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,
contact:

Telephone: 01752 604600

Email: nicola.williams@networkhsc.co.uk

Notes from this centre

Escorted contact is supervised in the community (walking distance)

This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 20/08/2022

Summary:

Network Contact Centre is part of the Network Healthcare group. The contact centre operates within private law and local authorities. Network Health is based in on the outskirts of Plymouth with easy access for public transport as the centre is close to Derriford Hospital. Access by car is straight forward with free parking available at the front of the centre. Locally there are parks and eateries.

The building is safe, warm and child friendly with a variety of toys for all age groups using the centre. Families are also encouraged to provide things they enjoy. The contact rooms are warm and welcoming with a lovely outside garden space where families can play outside when the weather permits. One toilet is shared for both males and females but is clean and tidy.

The centre’s website and information sheet contains information relating to the venue, opening times, services being provided, contact details and on the referral process and charges.

Each parent completes a pre visit prior to the contact starting and children are given the opportunity to visit the centre as well, to see the venue and ask questions. This helps to ease the transition into the centre. Contact plans are written and signed by both parents prior to contact and if it is a local authority case then this is sent to the social worker to complete. Rules of the contact centre are explained thoroughly and an agreement regarding photos is signed by both parents. Reports made during supervised contact sessions are sent out to both parents. These once received can then be discussed, if necessary, as this often helps to alleviate concerns a resident parent may have. The centre uses a review form at regular intervals. Handovers are conducted only at the centre, with non-resident parent arriving 15 minutes before and resident parent on time.

Children are offered pre visits and given the chance to ask questions. Children on pre visits are given a lollipop stick to decorate and keep with them, they can hand this to a supervisor if they feel uncomfortable during a contact session. They are also given the opportunity to complete a child friendly feedback form.

Network Healthcare runs a well organised contact centre. Everyone appears to be passionate about the centre and ensuring families have a safe, secure, and positive experience – the feedback forms the assessor looked at were all positive. The centre meets the criteria for enhanced (supervised) reaccreditation.

Photos from this centre

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