Venue details
Address (not for correspondence):
Unit 6C Derriford Business Park, Derriford,
Plymouth, Devon, PL6 5QZ
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Accepts self referrals
Enhanced Accredited
Virtual family time (Supported)
Virtual family time (Supervised)
Contact
Website: www.networkcareandsupport.co.uk/our-services/childrens-contact-centre/
Telephone: 01752 604600
Notes from this centre
Escorted contact is supervised in the community (walking distance)
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 26/09/2024
Summary:
Network Contact Centre is part of the Network Healthcare group. The contact centre operates within private law and local authorities. Network Health is based in on the outskirts of Plymouth with easy access for public transport as the centre is close to Derriford Hospital. Access by car is straight forward with free parking available at the front of the centre. Locally there are parks and eateries.
The centre is clean, well-maintained and is characterised by warm and welcoming contact rooms. It is equipped with a diverse range of toys suitable for all age groups, and families are encouraged to bring items that their children particularly enjoy. This promotes a sense of familiarity and comfort during contact sessions.
The centre has an inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The staff demonstrated a genuine passion for the centre and a commitment to providing families with a safe, secure, and positive experience. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.
Photos from this centre
