Venue details

Address (not for correspondence):
The Vauxhall Centre, Johnson’s Place, Norwich, Norfolk, NR2 2SA

Opening hours

Days & Times: Alternate Saturdays 2.30-4.30pm

Centre charges

Referral-£20.00 2 preparation sessions & 6 Family Time sessions £80.00 up front.

Services available here

Supported contact


Accepts self referrals


Not For Profit

To make a referral,

Address: PO Box 1371, Norwich, Norfolk, NR12 9WL

Telephone: 01692 580902


This centre is accredited to provide supported contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 04/03/2024


Norwich Family Contact Centre is based at the Vauxhall Centre in Norwich – a community building owned by Action for Children. The centre has existed as a NACCC member for some time, although it has not been operational / accredited for a prolonged period and has now transitioned into a service managed and run by Parenting Apart Centre East (PACE). PACE is accredited by NACCC and has multiple locations in the area. Norwich has good transport links with regular bus services and there is ample parking available at the centre.

The organisation has two indoor spaces that it can make use of, as well as a larger outside space, weather permitting. The centre has an appropriate range of well-maintained toys, games and resources, families are also permitted to bring their own with them.

The service has a bright and engaging website providing a range of information about the service and how it works. This information lets people know what they might expect from the service if or when they go on to use this.

This is a lovely small contact centre, with an experienced co-ordinator and volunteers providing a much-needed service to the local community. Overall, this is has been a really positive assessment. Any recommended actions following the visit are now complete meaning the service meets the standards for supported contact accreditation.

Photos from this centre

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