Venue details
Address (not for correspondence):
Carrow House, 301 King Street,
Norwich, Norfolk, NR1 2TG
Opening hours
Days & Times: Alternate Saturdays 2.30-4.30pm
Centre charges
Referral-£20.00
2 preparation sessions & 6 Family Time sessions £80.00 up front.
Services available here
Supported family time
Handover
Accepts self referrals
Accredited
Not For Profit
Notes from this centre
Referrals are initially assessed for suitability and safety and preparatory sessions are provided by the PACE team. Family time sessions are supported by volunteers following induction and suitability checks.
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 10/04/2026
Summary:
Norwich Family Contact Centre (a long-established charity) provides this Family Time service in partnership with Parenting Apart Centre East (PACE). The service has recently moved to Carrow House, a community hub in Norwich used by several organisations for the benefit of local residents. The centre is conveniently located near Norwich town centre, close to transport links and benefits from ample on-site parking.
The venue is clean, child-friendly and very welcoming with its family time room located on the first floor.
The service has a bright and engaging website providing a range of information about the service and how it works. This information lets people know what they might expect from the service if or when they go on to use this.
This service has a wealth of experience in facilitating family time and promoting healthy co-parenting. The centre meets the standards for supported family time accreditation.
Photos from this centre
