Venue details
Address (not for correspondence):
St Elizabeth's Church, The Crossroads, Cadge Road,
Norwich, Norfolk, NR5 8DG
Opening hours
Days & Times: Monday to Sunday, 9am to 6pm
Centre charges
Details available on Centres website
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Accepts self referrals
Enhanced Accredited
Virtual family time (Supervised)
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 17/05/2025
Summary:
This is a newly established organisation with no prior record of delivering child contact services. Having said this the co-ordinator has been running NACCC accredited contact services for another company, for more than 10 years. The centre is based in St Elizabeth’s Church, a modern church building in North Earlham, Norwich. The centre has links to public transport and ample off-street parking.
The premises, including furniture and resources, are well maintained. There is a suitable range of furniture, toys, and games, which are further enhanced by items brought by parents during contact sessions. Additionally, as the building functions as a family hub, the wall displays and informational leaflets are likely to be relevant and beneficial to those accessing the contact service.
The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The centre has a highly qualified and professional staff team. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
