Venue details
Address (not for correspondence):
The Trampery, 639 High Road,
London, N17 8AA
Opening hours
Days & Times: Monday to Friday 9am to 6.30pm
Centre charges
Local Authority only – details available on request
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Enhanced Accredited
Not For Profit
Contact
Website: phoenixcommunity.org/
Telephone: 0208 887 6888
Alternative: 07503 993 4523
Email: contact@phoenixcommunity.org
Notes from this centre
Evening contact can be requested
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 28/08/2024
Summary:
Phoenix Community Care is an established fostering agency in Tottenham. Their child contact service is a new service for families. Tottenham is well served by public transport options. There is a car parking area at the rear of the building, but the centre would need pre book the parent’s cars in prior to the contact session taking place. The centre is located on a main high street where there ae plenty of cafes, restaurants etc for families to use or if the resident parent is waiting, they have several choices of local establishments.
The premises has a good space which is clean and has appropriate activities for a wide age range of children. The centre will also allow children to bring toys they enjoy playing with if suitable to be managed in the centre.
The service has leaflets available with a range of information included on these for the children and families that may use the service. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The team have a good working ethos and experience of working with vulnerable families. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.
Photos from this centre
