Venue details
Address (not for correspondence):
78 Canadian Avenue,
Catford, London, SE6 3BP
Opening hours
Days & Times: Monday to Sunday 9.30am to 6pm - out of hours service available on request
Centre charges
Services available here
Supported family time
Supervised family time
Handover
Supervised family time assessment
Indirect
Escorted family time
Life story identity family time
Accepts self referrals
Enhanced Accredited
To make a referral,
contact:
Address: 78 Canadian Avenue, Catford, London, SE6 3BP
Telephone: 020 8695 6484
Alternative: 07852 165341
Email: proactivcontacts@aol.com
Contact
Website: www.proactivfamilysupport.co.uk
Telephone: 020 8695 6484
Alternative: 07852 165341
Email: proactivcontacts@aol.com
This centre is accredited to provide supervised contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 19/01/2025
Summary:
Proactiv Contact Centre & Family Support Services is a well-established centre based in Catford close to public transport links. There is parking available on the forecourt of the centre building. A local park is approximately 10 minutes’ walk away.
The building is a good-sized house, with various family rooms, a kitchen and an enclosed garden play area. There is good range of equipment available for families to use but most families will bring their own toys to use during the session.
The centre has a detailed, bright, and inviting website with a range of information included on this for the families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
The co-ordinator and their team are highly motivated, enthusiastic and committed, and always willing to learn.
The assessor was warmly welcomed by the director during the visit and introduced to the staff on duty. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) family time accreditation.
Photos from this centre
