Venue details

Address (not for correspondence):
108 East Reach, Taunton, Somerset, TA1 3HL

Opening hours

Days & Times: 7 days a week 8am to 8pm

Centre charges

Details available on request

Services available here

Supported contact

Supervised contact


Supervised contact assessment


Escorted contact

Life story identity contact

Accepts self referrals

Enhanced Accredited

Virtual Contact (Supported)

Virtual Contact (Supervised)

To make a referral,

Telephone: 0333 577 1099




Telephone: 0333 577 1099


This centre is accredited to provide supervised contact

Accreditation is a way of checking that your contact centre is safe and meets our standards.

How is a centre checked?

An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the centre’s rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe. If your family time happens in the community The service might use local community venues to deliver their service or in some cases, residential properties including family members’ homes, where this is safe and appropriate., then the assessor will check that this is going to be safe for you.

When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.

Accreditation Summary

Date: 16/01/2024


Purple Elephant in the Room Family Contact Centre is a new service based in Taunton, Somerset. Purple Elephant in the Room is a large organisation providing a variety of therapeutic services in the South of England. The centre is situated in the south of the town, close to some shops and a car park and there is plenty to do for families. There are good transport links with regular buses and trains and links to the M5.

The building is bright and airy, and the room used for family time is very large and has a kitchen attached. It has a range of toys and other facilities which will appeal to a range of ages of children.

The centre has a detailed, bright, and inviting website and leaflets with a range of information included on these for the children and families who may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.

The management were friendly and clearly experienced in their roles as social workers. The administrator was pleasant and welcoming. Any recommended actions following the visit are now complete meaning the service meets the standards for enhanced (supervised) contact accreditation.

Photos from this centre

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