Venue details
Address (not for correspondence):
2 Overton Road,
Leicester, Leicestershire, LE5 0JA
Opening hours
Days & Times: Monday to Wednesday 9.30am - 3pm Saturday & Sunday 11am - 2pm (subject to change)
Centre charges
Details available on request
Services available here
Supported family time
Handover
Accepts self referrals
Accredited
Virtual family time (Supported)
Not For Profit
To make a referral,
contact:
Address: 2 Overton Road, Leicester, LE5 0JA
Telephone: 0300 102 1682
Alternative: 07725 974831
Email: info@raedan-institute.co.uk
Contact
Website: raedan-institute.co.uk/contact-centre/
Telephone: 0300 102 1682
Alternative: 07725 974831
Email: info@raedan-institute.co.uk
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 25/11/2024
Summary:
Raeden Institute has been running for 16 years and responding to local need has stepped up to provide family time services with this being its first accreditation. The centre operates from ‘The Centre of Excellence’, an educational centre for children not able to attend mainstream school. At the time of the assessment the centre was undergoing refurbishment with the addition of a food bank, specific classrooms, and a community hub meeting area. It is served well by bus and rail links and has its own parking.
The room is bright, with lots of natural light. The room is spacious and inviting, with numerous activities covering a large age range. It is envisaged that the hall will be divided up so that families have their own spaces to spend time together. There will also be space for ball games with hoops and goals available.
The centre has a detailed website and leaflets with a range of information included on this for the families that may use the centre. This information helps them to anticipate everything from making a referral to the appropriate steps to take if they are unhappy or feel unsafe.
Volunteers at the centre were welcoming and friendly. Any recommended actions following the visit are now complete meaning the service meets the standards for supported contact accreditation.
Photos from this centre
