Venue details
Address (not for correspondence):
6 Evesham Walk,
Redditch, Worcestershire, B97 4EX
Opening hours
Days & Times: Saturdays fortnightly 2pm to 4pm
Centre charges
No charge for service
Services available here
Supported contact
Handover
Accepts self referrals
Accredited
To make a referral,
contact:
Address: Redditch Child Contact Centre, 6 Evesham Walk, Redditch, Worcestershire, B97 4EX
Telephone: 01527 456805
Notes from this centre
NB: Please do NOT call the Ecumenical Centre direct as no-one is there who can help. Only use the number and email listed here to make contact with the Redditch Child Contact Centre. Callers please leave messages on voicemail.
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 15/10/2022
Summary:
Redditch Child Contact Centre is a service run and managed by professional and committed Co-ordinators and management committee, it has been operating for 31 years. The centre is based close to the centre of Redditch, just outside of the Kingfisher shopping. The contact service uses an entire floor of the centre. This is elevated from ground level and accessible via a lift or staircase. There is ample space available for families using the service.
The centre has a leaflet which provides a range of information to those either using or being referred to the service. This document is well written and provides an adequate quantity of information. It shares information about the contact details of the centre, when they open, costs, referral procedures and so on. Having such a detailed document is positive because it is likely to provide information and answer the questions that people have. A document like this also acts as a point of reference that people can refer to if or when this is needed. The service also has a range of displays, appropriate to children, parents and volunteers using the building.
Upon arrival at the centre, the assessor noted, that it was immediately obvious that it is a warm and welcoming environment. The centre is clean, tidy, and spacious. The centre has two main spaces that can be used, one being an area that has seating and is well suited to calmer activities and another that includes a spacious hall which can be used for more boisterous play. The fact that the centre is based in the centre of the community means that its accessibility is great.
Volunteers were observed to be friendly and welcoming, they were able to talk through the systems and processes and help to make sense of how the service supports the needs of the families using the service. This information was complimented by a thorough portfolio, which provided further information about the way they achieve and maintain the NACCC Standards.
The assessor advised that It was an absolute pleasure to undertake this assessment. Throughout the accreditation assessment the centre worked with us to both provide the information needed and to answer relevant questions. The service has demonstrated that it meets the standards set out by NACCC to gain accreditation for supported contact.
Photos from this centre
