Venue details
Opening hours
Days & Times: Alternate Saturdays 1pm to 4pm
Centre charges
No charge for service
Services available here
Supported contact
Handover
Accepts self referrals
This centre is using our Safe Referral System, to find out more click here
Accredited
Safe Referral System (SRS)
To make a referral,
contact:
Email: retfordccc@gmail.com
We are using the NACCC Safe Referral System.
Visit the NACCC SRS website to register >
Contact
Email: retfordccc@gmail.com
Description
Retford Contact Centre provides a safe space, with a garden, where children can meet the parents they don't live with. We offer a warm welcome, a play area with toys and games for parents and children, refreshments and trained, friendly staff and volunteers. There is also good disabled access. For families using us for a handover service we are only a 2-minute walk to the shops, cafes and nearby market. We can also assist if parents do not wish to meet. No reports will be made about what occurs during the time the family spend at the centre, unless our staff feel the child is at risk. We’re open every Saturday afternoon, 1-4pm. We don’t charge for your referral apart from a small referral fee by NACCC. Please apply via NACCC’s online Safe Referral System ONLY: https://www.naccc-selfreferrals.org.uk/ Following an online referral via NACCC and subsequent acceptance, our referrals co-ordinator will contact you to make individual appointments for a pre-visit.
Local services
Our centre is based in the centre of Retford, with good road and rail links, both from the A1 and using the East Coast and cross country railway lines.
Notes from this centre
Centre only accepts self referrals via NACCC Self-Referral System (SRS)
This centre is accredited to provide supported contact
Accreditation is a way of checking that your contact centre is safe and meets our standards.
How is a centre checked?
An assessorSomeone working on our behalf who has experience and an interest in child contact services and must assess if a service meets our standards. looks round the rooms, toys, equipment, and any outside play areas to make sure that they are safe and good for you to use. They talk with the people at the centre to make sure that they are trained and helped to do their job as well as possible. They then check the informationThe assessor checks through the centre’s accreditation portfolio which includes policies, procedures, risk assessments, reports (if the service offers supervised contact) and information for families. on what happens at the centre and how it keeps you safe.
When the assessor is happy that a centre meets our standards then they are awarded their accreditation and you can find them on this website. Accreditation happens every three years with extra checks if needed.
Accreditation Summary
Date: 07/03/2022
Summary:
NB: Please note that this accreditation summary is regarding the venue which Retford Contact Centre was operating from at the time of the accreditation report. They have since moved venues and have gone through the appropriate checks with NACCC to cover their accreditation.
Retford Contact Centre is a small, supported centre covering the Bassetlaw district of Nottinghamshire. The centre was initially set up in 1997 and is under the umbrella of the Mothers’ Union. At the time of the report the centre was town based, near the bus stop, with an approximate 20-minute walk to the train station. Unfortunately, due to the coronavirus pandemic and refurbishment being undertaken the centre has been closed for the majority of the last reaccreditation period.
The venue used by the centre is very accessible and has disabled toilet facilities, standard toilets and changing facilities. A signing in book is in the reception area which leads to a large L shaped room which is used for families and a locked storage/toy cupboard. The ‘L’ part has a pool table for older children to use. The building is secure, fenced in and access is gained by parents alerting volunteers that they have arrived at the gate. The centre also has a garden area.
All referrals come through NACCC’s Safe Referrals System which give the centre the reassurance of referrals being fully risk assessed and having someone to refer to should the need arise. Once a referral is received the co-ordinator will contact both parents to arrange a pre-visit. The resident parent is asked to bring another adult with them if they are bringing the child/ren so that some private time can be spent with the parent and there is an opportunity for the children to see the centre and play with some of the toys. If this meeting goes well, it is suggested that they return for the last half hour of contact later in the day. The non-resident parent is asked to attend later in the afternoon, which can then be followed by the short contact visit. This allows the process to be set up fairly quickly for families, allowing familiarisation of the building, toilets, etc. Dates for future contacts are then agreed with staggered arrival/departure times in place. Initially, six sessions are offered.
Retford Contact Centre is run by volunteers, a number of whom are also committee members, so there is a great deal of personal investment in the centre. Any recommended actions following the visit are now complete meaning the service meets the standards for supported contact re-accreditation.
Photos from this centre
